Shipping & Returns

Standard Delivery Costs

We are pleased to offer 100% FREE Standard Shipping on ALL orders within Canada. There is no minimum purchase required. To ensure you receive your products as quickly as possible and experience our premium service, our logistics team operates 7 days a week.

Shipping Method	Cost	Delivery Time
UPS / Ground (Canada) All order values	Free	1 – 3 Days (Including Weekends)

Basic Terms & Conditions

Orders are processed and shipped rapidly to meet our 1-3 day delivery promise. Order processing occurs daily, including weekends. Rest assured, we are dedicated to getting your purchases to you as fast as possible without compromising quality.

Please note: Order cancellation or modification is only available if the order is completely unfulfilled and has not yet been packed by our warehouse team.

Shipping FAQ

1. Where does Medicube ship to?

Currently, this boutique store (medicubecanada.it.com) is dedicated exclusively to providing fast, reliable shipping to our customers across Canada.

2. Will my order be subject to customs, fees, or duty tax?

Since your order is being fulfilled and shipped specifically for the Canadian market, you will not be subject to any international import duties or surprise customs fees upon delivery. Applicable Canadian provincial and federal taxes (e.g., GST/HST/PST) will be calculated transparently at checkout.

3. I’d like to change my shipping address, can I do that?

If your order is already paid and you wish to change your shipping address, please contact us immediately at support@olivel37.sg-host.com. We cannot edit your address once your order has been packed, so please ensure accurate details at checkout.

4. I did not get a tracking number, how can I track my order?

You will receive an automated email with a tracking number once your order has been shipped. If you do not receive it, please email our support team with your order number, and we will provide your tracking details immediately.

Refunds & Replacements

Your satisfaction and skincare journey are our utmost priorities. If your order arrives damaged or defective, we will happily assist you with a refund or replacement within 30 days of purchase.

Only products purchased directly on medicubecanada.it.com are eligible for a refund or replacement.
For hygiene and safety standards, we cannot replace or refund partially used products or products with broken factory seals unless they are confirmed defective.
If a package is confirmed as “Delivered” by our logistic partners but is stolen or missing, we are unable to refund the order amount.
We cannot accept responsibility for personal damages to an item (e.g., dropped, spilled, or misused).

Refund Processing Time:

Once your return is received and inspected, or your refund request is approved, your refund will be processed promptly. A credit will automatically be applied to your original method of payment within exactly 5 business days.

For all return or replacement inquiries, please email our dedicated Canadian support team at:

support@olivel37.sg-host.com

*Please be sure to include your Order Number in your email for faster processing.